Last updated: 25 December 2024

At Fezzo (“the Firm”, “We”, “Our”, or “Us”), We are committed to safeguarding your personal information. This Privacy Policy explains how and why We might collect, store, use, and/or share (“Process“) your information when you use Our services (“Services“):

1. When you visit Our website at www.fezzo.in or Our application, or any website of Ours that links to this privacy notice (“Platform”);
2. You voluntarily provide to Us when onboarding or registering with Our Platform;
3. Information collected by Us or by third party plugins employed by Us about the devices you use to access Our Services, including the usage information, location, last URL visited, hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, mobile network information, installed applications on device and phone state;
4. Information collected by cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies that may be employed by Us.

All information submitted by you in the manner stated above shall hereinafter be referred to as “Data”.

1. How We Use Your Data

We may use your Data for the following purposes-

1. Delivering Services– To provide you with the requested Services.
2. Responding to your inquiries–  To respond to your inquiries and solve any potential issues you might have with the requested Services.
3. Communication– We may contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation. We may also send you news, newsletters, and general information about Our Services and events which We offer that are similar to those that you have already subscribed or enquired about unless you have opted not to receive such information.
4. Enhance User Experience: To understand how users interact with Our Services, identify popular features, personalize content based on your interests, and improve the overall functionality of Our Services.
5. Facilitate Transactions: To process, complete, and manage your transactions effectively, including providing special offers tailored to you.
6. Technical Administration: To administer Our Services, diagnose technical issues, and maintain the security and performance of Our Platform.
7. Administrative information– To send you details about Our products and services, changes to Our terms and policies, and other similar information.
8. Interactive Engagement: To enable participation in interactive features of Our Services, including responding to questions from other users if you have registered for this functionality.
9. Personalized Advertising: To show you advertisements that align with your interests.
10. Data Analysis and Research: To generate and review reports, analyze usage patterns, and conduct research to better understand Our user base and improve Our Services.
11. Contests and Promotions: To administer contests, sweepstakes, and other promotional activities.
12. Customer Support: To provide assistance and resolve issues related to your use of Our Services.
13. Account Management: To manage your account, including sending updates or policies relevant to your account.
14. Contractual Obligations: To fulfill Our obligations and enforce rights under contracts between you and Us, including billing, collection, and other agreed-upon terms.
15. Service Updates: To notify you about changes, updates, or enhancements to Our Services.
16. User Engagement: To allow you to engage with interactive features and experiences available on Our Platform.

2. Sharing of Information

We do not sell or rent your Data with third parties. We may share Your personal information in the following situations:

1. With service providers: who assist in the operation of Our Platform and business, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which We disclose it to them.
2. For business transfers: in connection with, or during negotiations of, any merger, sale of the Company assets, financing, or acquisition of all or a portion of Our business to another company.
3. With third parties: who are bound by contractual obligations to keep personal information confidential, to market their products or services to you if you have consented to receive the promotional updates.
4. With law enforcement agencies: if required by law, legal processes, or in response to valid legal requests.
5. With Your consent: for any other purpose with your consent.

We may also disclose your Data if We believe disclosure is necessary or appropriate to protect the rights, property, or safety of Fezzo, Our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

3. Retention of Your Data

We will retain your Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Data to the extent necessary to comply with Our legal obligations (for example, if We are required to retain your Data to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies.

4. Your Rights

You have the following rights under this Privacy Policy-

1. Access the Data We hold about you. You may contact Us to receive a copy of the Data We hold about you.
2. Request corrections to your Data if it is inaccurate or incomplete. You have the right to have any incomplete or inaccurate information We hold about you corrected.
3. Request deletion of your Data, subject to legal requirements. You have the right to ask Us to delete or remove Data. We may undertake the same, subject to Our legal obligations to retain your Data as required by applicable law in force.
4. Opt out of any marketing communications you receive from Us. You can unsubscribe from Our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that We send.

For the enforcement of any of these rights, you may contact Us at  support@fezzo.in

5. Security of Your Information

We take appropriate security measures to protect your Data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While We take all commercially acceptable and reasonable means to secure your Data, We cannot guarantee absolute security. You should only access Our Platform within a secure environment.

6. Changes to This Policy

We may revise this Privacy Policy periodically. Please review this page regularly. Continued use of Our Platform after changes have been made signifies your acceptance of the updated policy.

For any questions regarding Our Privacy Policy, please contact Us at support@fezzo.in